Merchant Terms of Service

Let's Get Food operates a two-sided marketplace connecting customers with independent Merchants. We are not the caterer, chef, or event organizer. Each order is a contract between the customer and you; you are solely responsible for fulfilling orders you accept. We provide discovery, quoting/booking tools, payment processing (via Stripe Connect), notifications, and customer support facilitation.

• You are responsible for the accuracy of your menu, packages, pricing, photos, availability, and dietary/allergen information.
• You must maintain valid business registration, permits, a current food-safety document, and an insurance certificate as required by your jurisdiction. Your listing goes live only after payout setup and after an approved, current food-safety document and insurance certificate are on file.
• Reviewing an uploaded certificate means the document is on file. It is not a kitchen inspection and it is not a promise that the food is safe. You remain responsible for food safety, food quality, service, staff, permits, and insurance.
• You must promptly update your listings to reflect current pricing, availability, and any changes to ingredients or allergens.

• Customer payments are processed through Stripe Connect. You must complete Stripe's onboarding (including identity verification) before receiving payouts.
• Payouts are made to your connected Stripe account, net of the platform fee/commission described in your merchant plan or as otherwise agreed in writing.
• Platform fees and commission rates are disclosed in your merchant dashboard and/or plan agreement and may vary by plan tier; changes to fees will be communicated in advance.
• You are responsible for your own tax obligations (e.g., GST/HST collection and remittance) arising from orders fulfilled through the Services.

• You must accept, confirm, or decline booking and quote requests in a timely manner.
• You must fulfill confirmed orders as described, on the agreed date, and in compliance with applicable food-safety law.
• If you cannot fulfill a confirmed order, you must notify the customer and our support team as soon as possible so we can assist with resolution, which may include a refund per our Refund & Cancellation Policy.

If you connect a point-of-sale (POS) or other third-party system, you authorize us to exchange the data necessary to keep menus, orders, and availability in sync. You are responsible for the accuracy of data provided by your POS integration and for maintaining valid API credentials/tokens.

• Starter plan: $0 per month and a 10% commission on food. Your dashboard shows the rate for your plan before you accept it. Plan-specific rates override these defaults.
• Founding merchants, only where we assign that plan: your first 5 non-cancelled bookings carry 0% commission. The customer platform fee still applies.
• Customers pay a separate platform fee of a flat 3.5% of the food subtotal, not charged on delivery. Delivery fees you set are paid by the customer and kept by you.
• All amounts are in CAD and paid out through Stripe Connect.

Customers may leave reviews and ratings for completed orders. You may not offer incentives in exchange for positive reviews or manipulate reviews in any way.

• We may suspend or terminate your merchant account for violations of these Merchant Terms, our Acceptable Use Policy, failure to maintain required compliance documentation, or repeated failure to fulfill confirmed orders.
• You may close your merchant account at any time via your dashboard's account settings or by contacting support; outstanding payouts will be processed per Stripe Connect's standard payout schedule.

You are solely responsible for the food safety, quality, and legality of goods and services you provide. To the maximum extent permitted by law, Let's Get Food's aggregate liability to you is limited to the platform fees you paid us in the three (3) months preceding the claim.

These Merchant Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein.

We may update these Merchant Terms from time to time, with advance notice for material changes affecting fees or fulfillment obligations.

Let's Get Food Inc. · Email: team@letsgetfood.com